Frequently Asked Questions
This page has a list of our most frequently asked questions together with the answers to them. If there’s something that you’d like to see answered on here, or you have another question, please contact us.
- What Size stove (KW) should I choose?
- Wood burning or multi fuel, what is the difference?
- Cast Iron or steel stoves, which is better?
- How long does installation usually take?
- Will I need a flue liner?
- I don’t have a chimney, can I still have a wood burning/ multi fuel stove?
- How do I know if I have a chimney?
- How safe are wood burning stoves?
- Am I allowed to burn wood, I think I live in a smoke controlled area?
- I have seen a stove that you don’t have on your website can you get it?
- Are gas stoves as good as real wood burning stoves?
- Can I have a stove in my conservatory?
- Where is the best place to buy wood and how do I know if it is seasoned?
- How long will my stove last?
- Can I spread the cost of my new fireplace?
Q1. What Size stove (KW) should I choose?
The stove size you need is determined by the size of your room and the insulation of the room. The bigger the room, the bigger the stove should be to keep it warm. We recommend 1kW of heat output for every 14 cubic meters of space. Set up a free home survey to get an accurate assessment.
Q2. Wood burning or multi fuel, what is the difference?
Wood burning only stoves don’t have a grate and ash pan, you simply burn the wood in the base of the stove usually on a fire brick. The stove will only have one air control due to wood only needing air from above to burn. Wood burning only stoves will often offer slightly higher efficiency than multi fuel stoves.
Multi fuel stoves burn both wood and coal and have both a grate and ash pan, they also always have two air controls which allows air to come from above when burning wood and up through the grate from below when burning coal.
Q3. Cast Iron or steel stoves, which are best?
Cast iron is often used in a more traditional looking stove & often has lots of detail on the front and sides. Steel stoves are usually a more modern looking option.
The difference in how they work is as follows; cast iron takes longer to heat up but will then retain the heat for longer when the fire has died out whereas a steel stove heats up a lot quicker but then doesn’t retain the heat for a long time when the fire has died down.
Q4. How long does installation usually take?
Installation times can vary due to the difference in the work involved. Our work varies from installing a stove and liner to your existing opening which will always be completed within a day, through to a full knock-out of your chimney breast including building work and installation of stove, fireplace and flue which can take up to three days.
Q5. Will I need a flue liner?
This all depends on the type of chimney you have and the condition it’s in. If your house was built before the 1970’s there’s a very good chance it will need lining. We recommend you have a flue liner even if the chimney is in good condition as it is the only way you will get the best control and efficiency out of your new stove.
Q6. I don’t have a chimney can I still have a stove?
Yes we can now install a stove nearly anywhere with a twin wall insulated flue system. The flue system always has to finish higher than your roof & can run through bedrooms or go through to the outside and run up the wall.
Q7. How do I know if I have a chimney?
If you look outside of your house and you see a brick or stone chimney stack then you have a chimney. For houses built after the 1960’s there is a chance you could have a pre-cast flue, however these are not suitable for burning wood or coal. They are usually built into your wall and then go to a pipe in your loft. We can advise you on the type of chimney you have during our free home survey.
Q8. How safe are wood burning stoves?
Multi-fuel and wood burning stoves are safe appliances, providing they are installed properly and the chimney is lined. Obviously, stoves get incredibly hot during use so we recommend you use gloves when handling the stove and suitable tools for breaking up coal and inserting combustible fuels.
Q9. Am I allowed to burn wood in a smoke controlled area?
To find out if you live in a smoke controlled area please have a look on https://www.gov.uk/smoke-control-area-rules. If you are in a smoke controlled zone don’t worry you can still burn wood it just means you have to buy a DEFRA approved wood burning stove and luckily we have lots of them to offer. View all our stoves here.
Q10. I like a stove not on your website. Can you get it?
Yes we can supply any UK brand of wood burning stove we just display a few of the ones we sell the most of on our website. We are happy to install any stove within your home providing it is safe.
Q11. Are gas stoves as good as real wood burning stoves?
Gas stoves are great in their own right, if you want the look and the heat of a wood burning stove but don’t want the hassle of having to store the wood, light the fire, re-fuel the fire and clean it out then gas stoves are for you. There are lots to choose from, please have a look at our range of gas stoves.
Q12. Can I have a stove in my conservatory?
We install lots of wood burning stoves and multi fuel stoves in conservatories. We would always offer you a free home survey as the first step and we can then advise you on the best position and KW output for your room.
Q13. Where is the best place to buy wood?
There are lots of places selling wood as multi fuel and wood burning stoves are becoming increasingly popular. You just need to be careful that you only burn good seasoned wood. The wood has to have been stored for a minimum of 18 months before it can be burnt. This will ensure that the wood has no moisture left in it. Alternatively, some wood suppliers kiln dry their logs which speeds up the process. Depending on your area we have lots of recommended wood suppliers. Just ask & we will be happy to help.
Q14. How long will my stove last?
Stoves can last a lifetime providing they are properly cared for. In fact, we have seen stoves that are over 70 years old still being used today. We strongly recommend that you have your chimney cleaned once a year however and it is also good practice to clean out the stove every once in a while.
Q15. Can I spread the cost of my new fireplace?
Yes! We offer finance on all our fireplace installations. Finance is available over a flexible term. The minimum deposit is 10% and we charge no interest over the term. To find out more about this, please contact us.